Return and Refund Policy
Return Policy:
If you have any problems with your order, please email us immediately at: crystaldlites1@gmail.com
We do not offer exchanges or refunds for change of mind. If you are not happy with your purchase for any reason OTHER THAN change of mind, contact us by email crystaldlites1@gmail.com as soon as possible after receiving the item so that we can help you resolve the issue. Returns are only accepted within 7 days of Crystal D’Lites approving your return. For approved exchanges, we will be happy to provide store credit upon receiving the returned items. Please see our Returns Policy and Shipping Returns Policy below.
"Flawlessly Flawed" OR DAMAGED ITEMS
Items sold by Crystal D’Lites as clearance, auction, or bargain items that have been marked down cannot be returned, and are sold "as is". All of our Crystals and Jewellery have a description with their flaws listed.
RETURNS POLICY
We only accept returns when you have contacted us within 7 days of receiving your item. We do our best to provide multiple quality images along with accurate descriptions and measurements to ensure that you know exactly what you are getting before you receive it, and therefore should not be surprised by what you receive.
If you receive an item not as described for some reason, we will be happy to offer you a return/refund for our error. There is a no refund or return policy on gift cards or sale items, or for simply changing your mind.
How to complete a return:
To be eligible for a return, your item must be unused and in the same condition that you received it, and you must contact us as soon as possible and within 7 days of receiving it.
To process your return, contact Dee at crystaldlites1@gmail.com with a receipt or proof of purchase (copy of your invoice/email) with supporting evidence such as photos of the item and its original packaging.
NB: You must return the item within 14 days of the return being approved, and it must be shipped back properly packaged (i.e. bubble wrap/box).
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending upon where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly suggest using a trackable shipping service or purchasing shipping insurance on items over $100. We don’t guarantee that we will receive your returned item and will not be held responsible for items lost in the mail - any items sent by you that are not tracked and not delivered will not be eligible for a refund or store credit.
REFUND POLICY
In the case of a damaged item that is our responsibility, you may choose either a refund for the cost of the item less shipping, or store credit to the same value.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 5 business days.
We generally do not offer refunds for items lost in transit where we have taken all reasonable steps to locate the parcel by means of an investigation through the postal service used. We suggest taking out insurance on orders over the value of $100 should there be any issues with delivery.